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Help Centre

How to order

To ensure we always put forward the best prices possible, we quote all enquiries on application.  This allows us to factor in bulk discounts and work out the most cost effective way to deliver your order.  Ultimately making sure that you are quoted the best prices for the products you need.  Requesting a quote and placing an order is quick and easy, with a number of methods to choose from: 

Online – Simply browse the website and add the products you are interested in to your basket.  When you have finished shopping click “request quote”, enter your details and your request will be sent directly to our sales team who will reply with your quotation.  For single product enquiries use our “quick quote” option.   When you find the product you need, click the "quick quote” option, enter just a few details and your request will be sent straight through to our sales team who will reply with your quote.  To go ahead simply reply with your PO number (if you have one) and we will set up the order.        

Phone – 01933 440446 – As always our sales customer service team are on hand to assist with your enquiry, able to provide quotations and process orders over the phone. 

Email sales@fletchereuropean.co.uk – We aim to respond quickly to all emailed enquiries and orders.  Simply send us your enquiry or purchase order by email and we will do the rest. 


Shipping and Delivery

With such a diverse product range shipping times and delivery costs vary from product to product.  Each product listed on the site shows an estimated delivery time, based on typical stock levels and production times.  Many products are held in stock, available for immediate despatch within a day or two.  If you are working to a tight deadline, let us know and we will always do our best to deliver your order in line with your requirements.  Delivery costs are quoted on an order by order basis, subject to the size of the order and delivery location.  Using our network of shipping options we will quote based on the optimum delivery service for your products and location.         


Bulk Discounts

We are well equipped to work on large projects and bulk requirements.  In many cases additional discount can be applied when buying in bulk, thanks to savings we can make in production and transportation.  If you are working on a project or have a large requirement please contact us to discuss with a member of our sales team who will make sure we put forward the most suitable and cost effective product option.   


Credit Accounts

We offer credit accounts to repeat customers, allowing orders to be placed in writing with just a purchase order number.  Contact us to apply for a credit account and we will send you an application form.


Certificates of conformity

Many of our products are manufactured from material that is certified as suitable for food contact and we are able to supply supporting certificates of conformity.  This includes all rotoXpro products, so if the part number contains rotoX, rest assured that the product you are using is safe and certified for food contact applications.  Certificates are supplied on request; contact us today for more details. 


Bespoke solutions

If you can’t find exactly what you need or have a specific requirement we may be able to put forward a bespoke solution.  With our own manufacturing capability and network of suppliers, we have worked on many projects to deliver tailor made equipment to suit specific jobs.  With onsite support, our area sales manager can visit your site to discuss a project in person and gain an understanding of the exact requirements.


Expert advice and onsite visits

Our sales and customer service team, pride themselves on being able to assist with any enquiry.  With years of collective experience, our knowledgeable team will always do their best to advise on product selection, taking into account the nature of your application and requirements.  We can also offer onsite assistance, with a member of our sales team visiting your site to see first-hand the requirements and discuss the ideal solution in person.  Contact us today to book an appointment with one of our Sales Managers.